Refund Policy for Devadex B.V
At Devadex B.V. we strive to provide our customers with high-quality sunflower oil that meets their expectations. We understand that there may be instances where you may need to request a refund. Please review our refund policy below:
1. Eligibility for Refund:
- Refunds are applicable for products that are damaged during transit or if there is a quality issue.
- To be eligible for a refund, please notify us within 7 days of receiving your order.
2. How to Request a Refund:
- Contact our customer support team at [info@sunfloweroilseed.com] or [+4915214059694] to initiate the refund process.
- Provide your order number, a brief description of the issue, and clear photos if applicable.
3. Inspection and Verification:
- Our team will review your request and may require additional information or evidence to assess the validity of the claim.
- We may ask for photos of the damaged product or any other relevant details to expedite the process.
4. Refund Process:
- Once your refund request is approved, we will process the refund to your original payment method.
- Refunds will be issued within [7] business days after approval.
5. Non-Refundable Items:
- Please note that certain items may not be eligible for a refund, such as products that have been opened or used.
6. Shipping Costs:
- If the refund is approved due to a mistake on our part, we will also refund any shipping costs incurred.
7. Contact Information:
- For any refund-related inquiries, please contact our customer support team at [info@sunfloweroilseed.com].
8. Changes to the Refund Policy:
- Devadex B.V. reserves the right to update or modify the refund policy at any time. Any changes will be communicated through our website.
We value your satisfaction and are committed to addressing any concerns you may have. Thank you for choosing Devadex B.V. for your sunflower oil needs.